When will my order ship?
Paid orders normally need 1–2 business days for processing, followed by an estimated 4–6 business days in transit.
Can I return an unused item?
Yes. Submit an eligible request within 30 days after delivery. New, unused change-of-mind items and products with a defect or fulfilment problem can be reviewed under our Refund Policy.
Are exchanges available?
Eligible exchanges are accepted after review and depend on stock. Contact us before sending the item.
How does the return label work?
A free prepaid return label is included in the parcel. If it is missing, contact us. There is no restocking fee.
How long does a refund take?
After approval, we process or initiate it to the original payment method within 10 days; financial institutions may take longer to post it.
How can I track a parcel or ask a product question?
Use the tracking information in the dispatch update. For model, compatibility, order or delivery help, use Contact Us and include the relevant order or product details.